RESTAURANT SUPERVISOR
Company: Westin Arlington Gateway
Location: Ruther Glen
Posted on: October 10, 2024
Job Description:
Compensation Type: Hourly Highgate Hotels: Highgate is a premier
real estate investment and hospitality management company widely
recognized as an innovator in the industry. Highgate is the
dominant player in U.S. gateway markets including New York, Boston,
Miami, San Francisco and Honolulu, with a rapidly expanding
presence in Europe, Latin America, and the Caribbean. Highgate's
portfolio of global properties represents an aggregate asset value
exceeding $20B and generates over $5B in cumulative revenues. The
company provides expert guidance through all stages of the
hospitality property cycle, from planning and development through
recapitalization or disposition. Highgate also has the creativity
and bandwidth to develop bespoke hotel brands and utilizes
industry-leading proprietary revenue management tools that identify
and predict evolving market dynamics to drive out performance and
maximize asset value. With an executive team consisting of some of
the industry's most experienced hotel management leaders, the
company is a trusted partner for top ownership groups and major
hotel brands. Highgate maintains corporate offices in London, New
York, Dallas, and Seattle. Location: The Westin Arlington Gateway
is perfectly located two blocks from the Ballston Metro Station,
offering guests the convenience of reaching the nation's Capital in
just minutes. See historic monuments and museums, shop trendy
Georgetown, slip in a round of golf after your meetings, or enjoy a
day in DuPont Circle just a metro ride away. The hotel features 338
modern guestrooms (including 14 suites) with modern amenities.
Overview: The Restaurant Supervisor is responsible for overseeing
the service in the Food & Beverage Outlets. He/she is also
responsible for assisting the manager with training, motivating,
and coaching the staff, and monitoring expenses and controlling
labor costs. Responsibilities:
- Employees must, at all times, be attentive, friendly, helpful
and courteous to all guests, managers, and fellow employees.
- Ensure work areas are properly stocked and prepare requisitions
as needed.
- Ensure work areas are neat and clean.
- Check that trays and tables are set to standards.
- Ensure quality control of all menus with regards to cleanliness
and appearance.
- Assist in the outlets when necessary.
- Ensure that tables are cleared promptly.
- Ensure proper settlement of checks.
- Ensure orders are delivered on time.
- Ensure food quality.
- Ensure communication with oncoming shift.
- Handling guest complaints or special requests, communicate to
management when necessary.
- Be capable of training and performing all duties required of
all food and beverage outlet employees.
- Hold pre-meal meetings daily to monitor service and promote up
selling.
- Check staffing levels and adjust according to business
demand.
- Requisition linen as needed.
- Ensure property is free of trays and trash.
- Control payroll cost in food and beverage outlets.
- Ensure overall guest satisfaction. Qualifications: Education &
Experience:
- High School diploma or equivalent and/or experience in a
related field preferred.
- At least 1 year of progressive experience in a hotel or a
related field required.
- Previous supervisory responsibility preferred.Physical
requirements:
- Flexible and long hours sometimes required.
- Medium work - Exerting up to 50 pounds of force occasionally,
and/or 20 pounds of force frequently or constantly to lift, carry,
push, pull or otherwise move objects.General Requirements:
- Must be able to effectively communicate both verbally and
written, with all level of employees and guests in an attentive,
friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and
clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions
to meet deadlines.
- Approach all encounters with guests and employees in an
attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Maintain regular attendance in compliance with Highgate Hotel
Standards, as required by scheduling, which will vary according to
the needs of the hotel.
- Maintain high standards of personal appearance and grooming,
which includes wearing the proper uniform and nametag.
- Comply with Highgate Hotel Standards and regulations to
encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas
and assist in implementing solutions.
- Must be effective in handling problems, including anticipating,
preventing, identifying and solving problems as necessary.
- Must be able to understand and apply complex information, data,
etc. from various sources to meet appropriate objectives.
- Must be able to cross-train in other hotel related areas.
- Must be able to maintain confidentiality of information.
- Must be able to show initiative, including anticipating guest
or operational needs.
- Perform other duties as requested by management.
- Maintain a friendly and warm demeanor at all times.
Keywords: Westin Arlington Gateway, Hampton , RESTAURANT SUPERVISOR, Hospitality & Tourism , Ruther Glen, Virginia
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