FIELD SERVICE TECHNICIAN IV
Company: Rivian
Location: Richmond
Posted on: October 18, 2024
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Job Description:
About RivianRivian is on a mission to keep the world adventurous
forever. This goes for the emissions-free Electric Adventure
Vehicles we build, and the curious, courageous souls we seek to
attract. As a company, we constantly challenge what's possible,
never simply accepting what has always been done. We reframe old
problems, seek new solutions and operate comfortably in areas that
are unknown. Our backgrounds are diverse, but our team shares a
love of the outdoors and a desire to protect it for future
generations. Role SummaryThe Field Service Technician IV will be
responsible for overdelivering on the internal and external
customer experience at our service locations. The ideal candidate
will possess the technical acumen and the ability to provide a
strong level of customer service. If you're able to think quickly
on your feet, have a go-getter attitude, possess great
communication skills, and have a passion for adventure, then we
want you on the team. You will be working with our internal
partners every day to assist with service needs and coordinate with
our Service, Vehicle and Delivery Operations, and Field Service
Engineer teams. This role will require a dynamic and resourceful
leader with excellent oral and written communications skills, who
will foster cross functional interaction and champion a culture of
continuous improvement to support Service teams and customers
within a Service center. To be successful in this role, you must
have a customer-first approach, thrive in ambiguous and unexpected
environments, tackling all challenges with a creative and flexible
mindset. Experience in automotive, process standardization,
continuous improvement, and managing escalations is a plus.
Responsibilities
Equal Opportunity Rivian is an equal opportunity employer and
complies with all applicable federal, state, and local fair
employment practices laws. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, national origin, ancestry, sex, sexual orientation,
gender, gender expression, gender identity, genetic information or
characteristics, physical or mental disability, marital/domestic
partner status, age, military/veteran status, medical condition, or
any other characteristic protected by law. Rivian is committed to
ensuring that our hiring process is accessible for persons with
disabilities. If you have a disability or limitation, such as those
covered by the Americans with Disabilities Act, that requires
accommodations to assist you in the search and application process,
please email us at candidateaccommodations@rivian.com. Candidate
Data Privacy Rivian may collect, use and disclose your personal
information or personal data (within the meaning of the applicable
data protection laws) when you apply for employment and/or
participate in our recruitment processes (Candidate Personal Data).
This data includes contact, demographic, communications,
educational, professional, employment, social media/website,
network/device, recruiting system usage/interaction, security and
preference information. Rivian may use your Candidate Personal Data
for the purposes of (i) tracking interactions with our recruiting
system; (ii) carrying out, analyzing and improving our application
and recruitment process, including assessing you and your
application and conducting employment, background and reference
checks; (iii) establishing an employment relationship or entering
into an employment contract with you; (iv) complying with our
legal, regulatory and corporate governance obligations; (v)
recordkeeping; (vi) ensuring network and information security and
preventing fraud; and (vii) as otherwise required or permitted by
applicable law. Rivian may share your Candidate Personal Data with
(i) internal personnel who have a need to know such information in
order to perform their duties, including individuals on our People
Team, Finance, Legal, and the team(s) with the position(s) for
which you are applying; (ii) Rivian affiliates; and (iii) Rivian's
service providers, including providers of background checks,
staffing services, and cloud services. Rivian may transfer or store
internationally your Candidate Personal Data, including to or in
the United States, Canada, the United Kingdom, and the European
Union and in the cloud, and this data may be subject to the laws
and accessible to the courts, law enforcement and national security
authorities of such jurisdictions. Please see our Candidate Data
Privacy Notice for more information. Please note that we are
currently not accepting applications from third party application
services. To any candidates interested in a position with Rivian,
please be aware of recruiting phishing scams impersonating Rivian.
As a general practice, Rivian recruiting does notconduct interviews
or communicate with candidates over Microsoft Teams. Please
visitRivian's Careers pagefor career opportunities atRivian. If you
believe you may have been a victim of identity theft because of the
phishing scam impersonating Rivian, please go
towww.IdentityTheft.govwhere you can report and recover from
identity theft. For more information about recommended computer
security practices, please go toresources on the FTC's consumer
information site where you can learn how to protect yourselves
online and avoid phishing attacks.
Keywords: Rivian, Hampton , FIELD SERVICE TECHNICIAN IV, IT / Software / Systems , Richmond, Virginia
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