Associate, Commercial Loan Servicing Operations (Agency Syndications)
Company: Capital One
Location: Richmond
Posted on: October 29, 2024
Job Description:
Plano 1 (31061), United States of America, Plano,
TexasAssociate, Commercial Loan Servicing Operations (Agency
Syndications)Are you looking for a challenging role that includes
the convenience of working virtually at home? Then a Capital One
Commercial Ops role may be the role for you! You must be within 50
miles driving distance from one of our Capital One hub locations in
Plano, TX or Richmond, VA.Capital One Commercial Core Operations is
looking for an experienced candidate to support the growing
Commercial Loan Servicing Operations Team. This position supports
agent syndicated loans within Corporate Banking, so solid product
knowledge is a must. The role includes analytical components
related to various loan accruals, manual calculations with ongoing
reconciliation and remediation. - Strong communication skills and
product knowledge are critical to success, as well as working
collaboratively with stakeholders to help facilitate ongoing change
management.Primary Role Functions Include:
- Manage an agent syndicated portfolio of active credit
facilities as the Loan Operations Servicer for a variety of the
Commercial Corporate Banking line of business
- Process loan requests (disbursements, pay downs, payments,
etc.); interest and exchange rate fixing, interest and fee
calculations, billing and liquidations
- Manage high volumes of transaction processing and email
correspondence with precision, ensuring all tasks are completed
accurately and compliant with documented SLA's
- Manage and maintain effective oversight across - multiple
workflow tools including Gmail, Slack, Salesforce, Customer
Hotline
- Maintain relationships with various lines of business,
participant banks/co-lenders and partner teams to include
escalation, resolution and risk management
- Partner with respective business units and other internal teams
to align needs and provide operational support
- Perform & drive team account management, exception reporting,
cash breaks analysis and reconciliations within established
SLA's
- Ability to accurately interpret credit agreements, promissory
notes etc. in order to determine operational feasibility and
maintain data integrity of the commercial loan system of record
(ACBS)
- Engage and contribute in virtual and in person forums with
business partners, peers, senior leadership and direct team on a
regular basis
- Communicate directly with customers & participants for all loan
related requests, resolving and expediting inquiries,
discrepancies, and special requests via email and telephone
- Contribute effectively to organizational initiatives, drive
team goals and foster a culture of continuous improvement,
engagement and inclusivityWork from Home Technology Requirements:
- A secure home office environment that is free from background
noise and distractions
- A reliable private internet connection that is not supplied via
cellular data or hotspot -
- A private network that is password protected where you have
ownership or line of sight to every device on the network
- Internet service must be provided by Cable or fiber Internet
Service Provides (ISP) -
- Hotspots and satellite services are prohibited and do not meet
performance criteria required for optimal agent/customer
interactions
- ISP download speeds on VPN must be at least 5Mbps, with 10+
Mbps preferred
- To validate ISP speeds from a Chrome browser, go to , type
Speed Test and run from the Google landing page
- Both Hardwire and WiFi internet connections are acceptable as
long as speed and security requirements are metCapital One reserves
the right to request proof of internet provider, speed and service
package from the associate. Requirements are subject to change, as
new systems and technology are delivered. Capital One reserves the
right to modify internet service requirements with sixty (60) days
notice. Internet Service Provider specs can change by provider and
location within the US. If you are experiencing consistent issues
with internet stability Capital One reserves the right to ask the
agent to upgrade internet service to ensure a good customer
experience.Work from Home Living Requirements:
- Candidates must live within approximately 50 miles of one of
the hub locations based in 75024 or 23238 and be comfortable coming
in person whenever required with no less than 24 hours notice.
-Basic Qualifications:
- Associate's Degree or Military experience
- At least 1 year of experience with Microsoft Office (Outlook,
Excel, Word, PowerPoint) or Google Suite (Sheets, Slides,
Docs)
- At least 1 year of Agent Syndication Loan Closing or Agent
Syndication Loan Servicing experience
- At least 1 year of experience in Commercial Banking
OperationsPreferred Qualifications:
- Bachelor's Degree
- 1+ years of systems experience in ACBS
- 1+ years of systems experience in Salesforce
- 2+ years of experience with Microsoft Office (Outlook, Excel,
Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)
- 2+ years of Agent Syndication Loan Closing or Agent Syndication
Loan Servicing experience
- 3+ years of experience in Commercial Banking OperationsAt this
time, Capital One will not sponsor a new applicant for employment
authorization for this position.#CommOpsCapital One offers a
comprehensive, competitive, and inclusive set of health, financial
and other benefits that support your total well-being. Learn more
at the -. Eligibility varies based on full or part-time status,
exempt or non-exempt status, and management level.This role is
expected to accept applications for a minimum of 5 business days.No
agencies please. Capital One is an equal opportunity employer
committed to diversity and inclusion in the workplace. All
qualified applicants will receive consideration for employment
without regard to sex (including pregnancy, childbirth or related
medical conditions), race, color, age, national origin, religion,
disability, genetic information, marital status, sexual
orientation, gender identity, gender reassignment, citizenship,
immigration status, protected veteran status, or any other basis
prohibited under applicable federal, state or local law. Capital
One promotes a drug-free workplace. Capital One will consider for
employment qualified applicants with a criminal history in a manner
consistent with the requirements of applicable laws regarding
criminal background inquiries, including, to the extent applicable,
Article 23-A of the New York Correction Law; San Francisco,
California Police Code Article 49, Sections 4901-4920; New York
City's Fair Chance Act; Philadelphia's Fair Criminal Records
Screening Act; and other applicable federal, state, and local laws
and regulations regarding criminal background inquiries.If you have
visited our website in search of information on employment
opportunities or to apply for a position, and you require an
accommodation, please contact Capital One Recruiting at
1-800-304-9102 or via email at . All information you provide will
be kept confidential and will be used only to the extent required
to provide needed reasonable accommodations.For technical support
or questions about Capital One's recruiting process, please send an
email to Capital One does not provide, endorse nor guarantee and is
not liable for third-party products, services, educational tools or
other information available through this site.Capital One Financial
is made up of several different entities. Please note that any
position posted in Canada is for Capital One Canada, any position
posted in the United Kingdom is for Capital One Europe and any
position posted in the Philippines is for Capital One Philippines
Service Corp. (COPSSC).
Keywords: Capital One, Hampton , Associate, Commercial Loan Servicing Operations (Agency Syndications), Other , Richmond, Virginia
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