PCS

Company: Sentara Health
Location: Hampton
Posted on: February 15, 2025

Job Description:

City/State
Hampton, VA

Overview

Work Shift
First (Days) (United States of America)

SMG Pulmonary Critical Care Sleep Specialists Careplex is hiring a Full-Time Patient Care Specialist in Hampton, VA!

Hours: Mon-Fri, 8a-4:30p

As aPatient Care Specialistwith Sentara Health, you will provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery. Primary duties include answering phones, scheduling appointments, and answering patient questions. In this role, you will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click hear Joyce tell us about a day in the life of a Patient Care Specialist with Sentara Healthcare.

Qualifications:

• Three (3) years Clerical, Customer Service experience required.
• One year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers required.
• An Associate's level degree in lieu of the required experience will be considered.
• Experience with Electronic Medical Record systems preferred.
  
  Benefits : Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.
  
  Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.
  
  Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!
  
  Keywords: Patient Care, Clerical, Customer Service, EMR, Monster, Talroo-Allied Health
  
  Job Summary
  
  Provides non-clinical support within the clinic/practice environment and ensures an exceptional patient experience by performing a variety of complex administrative tasks to support patient care delivery. Schedules appointments or outpatient procedures under general supervision, to include required coordination of referrals, resources, and pre-authorizations as well as communication with the patient and documentation within the appropriate systems. Provides general administrative support for practice operations such as scheduling meetings, preparing correspondence, maintaining notes/minutes/files, responding to telephone and written inquiries from internal and external sources such as patients, providers, insurance companies, etc. Employs a high level of initiative and independent judgment to make decisions about appropriate prioritization and handling/routing of incoming requests and difficult problems.
  
  Three (3) years Clerical, Customer Service experience required. One year experience with Health Insurance Plans, Medical Records Data, Medical Terminology, Registration, Scheduling, or Third Party Payers required. Experience with Electronic Medical Record systems preferred. An Associate's level degree in lieu of the required experience will be considered.
  
  Qualifications:
  
  HS - High School Grad or Equivalent (Required)
  
  Skills
  
  Active Listening, Coding, Coordination, Critical Thinking, Mathematics, Microsoft Excel, Microsoft Word, Reading Comprehension, Service Orientation, Speaking, Technology/Computer, Time Management, Typing Speed 30+ WPM, Writing
  
  Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.
  
  Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.
  
  In support of our mission "to improve health every day," this is a tobacco-free environment. Associated topics: desktop, help desk, information technology analyst, support, support analyst, systems administrator, technical support specialist, technician, technician i, technician iv

Keywords: Sentara Health, Hampton , PCS, Other , Hampton, Virginia